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Welcome to Ratatoo Online Grocer! Enjoy your shopping experience here.

Shipping & Returns

Shipping

We only deliver within Klang Valley area. Our delivery date to customer is within 3 working days upon purchase. Delivery fee is RM12 per trip, Free Delivery upon purchase above RM300.

Returns
Our policy lasts 3 days. If 3 days have gone by since your purchase delivered, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

To return your product, please email us at ratatoo.biz@gmail.com for a returns form.


Refunds
If you require a refund and this is approved, then your refund will be processed, and we will refund through online banking to your account, within 7 working days.